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Frequently Asked Questions
General & Booking Fees
One kids' table can fit 8 stools or 6 chairs comfortably.
Two tables can fit 14 stools or 10 chairs comfortably.
For 20 chairs/stools, we recommend four tables.
No, you can order a single chair if that is all you need!
Simple!
Once you have viewed our website, send us an email via our contact page with all the items you would like to hire, the date of your party, and contact details. We will get back to you as soon as possible to book everything and confirm your booking.
No, all bookings are “weekend hires”.
You collect the Hire Items on Friday (before your event) and return them by noon on Monday (after your event) unless we have come to an alternative arrangement.
Short answer, yes.
If you have made prior arrangements for alternative pick-up/drop-offs or delivery, rather than the "weekend hire" you are still required to pay the usual fee.
Why? Because your "few hours" means we cannot hire out the items that that entire weekend period.
No, all bookings are “weekend hires”.
You collect the Hire Items on Friday (before your event) and return them by noon on Monday (after your event) unless we have come to an alternative arrangement.
Payments
All payments are to be made via Bank Transfer into our nominated bank account, or via our secure online payment system.
For bookings of less than $100, the full payment (including the security bond) is required on acceptance of any quote.
For bookings of greater than $100:
- a non-refundable booking fee equal to 20% of the total booking fee on acceptance of the quote; and
- the remainder of the price (being 70%), seven (7) days from the Delivery/Collection Date.
If the Delivery/Collection Date is within seven (7) days, the full payment of the Price on acceptance of the Quote and this Agreement.
Yes, to confirm the booking of our Hire Items, you must pay a Security Bond of the Security Bond of $100, via bank transfer. Details will be sent to you via email.
To ensure a full refund of the Bond, all Hire Items must be:
- returned on or before the agreed return date and time;
- returned in the same condition as they were provided, allowing for reasonable wear and tear; and
- undamaged, and in proper working order upon return.
Why would I lose my Bond?
Little Things Party Co can keep your Security Bond if items have been returned:
- damaged, altered, or broken hire items.
- items not returned by the agreed-upon date and time.
- dirty or in an unsatisfactory condition requiring additional cleaning; or
- there are outstanding balances or additional charges incurred during the hire period.
For the avoidance of doubt, candle wax on Little Thing Party Co linen is considered to be damage.
If the Hire Items have all been returned and there is no damage, Little Things Party Co will return your Security Bond within 7 business days (actual transfer will depend on the banks).
Little Things Party Co will send you an email confirming the return of the funds.
Change of Mind, Cancellations & Rescheduling
I changed my mind; can I change what I’ve booked?
You’re welcome to add items to your booking at any time, subject to their availability.
Should you wish to book alternative Little Things (says you hired the Pink Tiffany chairs and now you want the Pink Ghost chairs), we are happy to accommodate, again, subject to their availability and payment of any discrepancies.
If you have come to collect the Hire Items and you wish to add items, we have cash or EFTPOS facilities available.
Yes - we accept bookings 24 hours before our Friday collection time, however, full payment must be made immediately, before collecting the Hire Items.
Book as soon as you know what you want to avoid disappointment should your choice be unavailable.
Please get in contact with Little Things Party Co via email to let us know as soon as you can.
Please get in contact with Little Things Party Co via email to let us know as soon as you can. Little Things Party Co will try our best to meet your requests for a postponement, but be aware that prior bookings may already be made for the postponed date.
The postponed date must be within twelve (12) months of the original booking date. If a date is required beyond this, further fees may apply.
Where you wish to cancel and not postpone your booking, subject to Little Things Party Co's discretion, the following applies:
- More than 14 days before the Delivery/Collection date - 20% Booking Fee may be forfeited
- Less than 14 days, but more than 48 hours before the Delivery/Collection date - 20% Booking Fee and 30% of Price is forfeited/due.
- Less than 48 hours before the Delivery/Collection date - 100% of the total price is forfeited.
Refunds will not be given if inclement weather impacts your event. Where you wish to cancel or postpone your Delivery/Collection due to weather, these will be treated by our cancellation and postponement policies.
Pick up & Delivery
We’re located in Dianella.
Once you have made payment as outlined in our invoice, we will provide you with the address for collections/drop-offs.
Yes, we offer delivery.
Our standard delivery times are Friday morning, or Saturday morning, with collection being on Monday mornings. We will be in contact with you as to when you can expect delivery.
Should you require delivery/collection outside of those times, please contact us.
Yes in most cases, all Little Things Party Co Hire items can fit in a standard car. Little Things Party Co tables are compact as they fold in half.
Our stools are in bags which can fit 5 stools.
Our chairs are stackable making them convenient for transfer.
For parties larger than 10, you may need some room in the back seat or even a trailer/ute.
If you are planning to collect Hire Items with a ute/van/trailer, please bring a blanket and straps to secure, protect, and prevent damage to the Hire Items in transit.
Missing, Damaged or Broken
We advise all our customers to check their Quote thoroughly as soon as they receive it, to ensure that the correct items and quantities are recorded.
If you come to collect your Hire Items and realise that an item you wanted is not your Quote, then it may be possible for Little Things Party Co to include it in the collection, given additional payment is made immediately through our EFTPOS facilities.
If you arrive home, or at your venue, and you think an item is missing that is listed on your Quote, call Little Things Party Co immediately. If it is clear that an item has been missed, we will deliver it to you as soon as we can before the start of your event.
Please contact Little Things Party Co immediately if any item is damaged or broken.
Any damaged/broken or missing hire equipment will result in Little Things Party Co deducting the Bond.
Cleaning and Returning items
No, all equipment is thoroughly cleaned with antibacterial hospital-grade disinfectant wash after each hire.
With our grazing board and cake stands, we ask that you remove any excess food and wipe it down with a damp clean cloth. Please do not immerse them in water or use a sponge scourer to clean them.
No, Little Things Party Co. launder all linen once it is returned. All linen should be aired thoroughly after use, and only placed in the return bag when completely dry. Should there be any spillages on our linen, please do not attempt to clean it yourself - just allow it to dry, and pack it into the return bag (separate from non-stained items) and let us know as this will help allow us to treat the stain early.
Please note that the use of wax candles is not permitted on any of our linen.