FAQ

How do I make a booking?

Once you have viewed our website, send us an email via our contact page with all the items you would like to hire, the date of your party and contact details.  We will get back to you as soon as possible to book everything in and confirm your booking. 

Is the booking only for one day?

No, all our bookings are weekend hire. Pick up / delivery day is Friday and you do not need to drop everything back until the following Monday by 12pm (Sunday drop off can be arranged if requested). 

What are the payment terms?

All payments are to be made via Bank Transfer into our nominated bank account or via our secure online payment system. 

For bookings where the total is less than $100, full payment is required within 7 days to secure your bookings.

For bookings where the total is more than $100, a $50 deposit is required within 7 days to secure your booking and the balance is to be paid 7 days prior to the booking date.  If the booking date is less than 7 days, full payment is required at the time to secure the booking. 

Do you charge a bond?

All bookings include a bond payment.

For bookings less than $50, the bond amount is $20.  For bookings where the total is more than $50, the bond amount is $50. 

Do you deliver?

No, unfortunately we are unable to deliver, but we are flexible with pick up / drop off times. 

Where are you located?

We are located in Aveley (near Ellenbrook) which is in the North Eastern Suburbs of Perth.

When can I collect and drop off?

All items can be collected on the Friday before your event.  Everything is to be returned by 12pm the following Monday at the latest.  Should you need to collect or drop off outside those times, arrangements can be made. 

Will everything fit in my car?

Yes in most cases  all our items can fit in a standard car.  Our tables are compact as they fold in half and our stools are in bags which can fit 5 stools. But for parties larger than 10, you may need some room in the back seat or a trailer / ute.

If you are planning to collect hire equipment with a ute/van/trailer, please bring a blanket to protect the hire equipment and prevent damage in transit. 

What happens if something gets damaged, broken or goes missing?

Any damaged / broken or missing hire equipment is to be paid for by the hirer. 

Do we need to clean the hire items before we return them?

No, all equipment is thoroughly cleaned with antibacterial hospital grade disinfectant wash after each hire.

In relation to our grazing board and cake stands, we ask that you remove any excess food and wipe down with a damp clean cloth.  Please do not immerse in water or use a sponge scourer to clean them. 

What happens if I need to cancel?

We will offer you the option to reschedule, without loss of deposit (subject to availability of dates).

If you need to cancel your booking, we will offer the following:

  • Offer a full refund if notified more than 2 weeks from the booking date
  • Offer a 50% refund if less than 2 weeks but more than 1 week from the booking date
  • No refund of booking if cancelled within 1 week of booking date 

How many chairs fit around your tables?

One kids table can fit 8 stools or 6 chairs comfortably.

Two tables can fit 14 stools or 10 chairs comfortably.

For 20 children, we recommend four tables.